Monday, February 8, 2010

"Thank You for Calling CVS Caremark, We appreciate your business"


Dear CVS Caremark,

I don't buy that line you feed me every time I call you.

You have put me through 5 months of hell and I just found out it isn't over yet.

You see, I am a very patient person, willing to let people screw up and even screw me over because it's in my nature to instantly think "well, maybe they are new and didn't know what they were doing" "maybe they were having a bad day," and I have given you every possible allowance over the last 5 months.

When you jerked me around telling me that one life-preserving prescription for a Type 1 diabetic IS covered then turn around and say "Gotcha!!! Haha!" and it's not - I was a little irritated. Still willing to work with you. Then you did it again. And again. And again. Aaaaaaaand just for good measure, you do it again.

I have wasted more of my precious 700 cell phone minutes with you than any other person or company in my life. Calling, pleading with you guys to work with me because I am more than willing to work with you.

You see, I use an Insulin Pump, being a pharmaceutical company you should be able to derive from that that I am a Diabetic. Maybe I should clarify that I have Type 1 diabetes and don't appreciate the callous eye roll and casual approach to my actually quite serious chronic illness due to all the misinformation going around.

I pay good money to you every month to be able to live my life to the fullest with what resources are available to me. You are there to help people get the drugs that they need for whatever reason, but you are completely incapable of accomplishing that in a satisfactory manner.

After finally figuring what string of magical baby words to say and how slow I need to talk to you guys for you to understand how to help me - you finally are able to get a prescription that will work for me. After 5 months you are finally able to get me a prescription that will work - because I got a 4 way conference call between me and 3 divisions of your company and between all of us you "figured it out."

I thought that maybe my problems with you guys would be over at that point how hard is it to get a prescription that was faxed over by my doctor the same day mailed out to me?

Evidently you are incompetent in every division of your company. You tried mailing and charging me for 3 other things that I do NOT need, I did NOT order and my Doctors office did NOT fax a prescription over for. I called, yet again, and cancelled those, telling you in the nicest way I could while being infuriated not to ever order something I did not authorize again.

It took you 4 days to ship my prescription from the time the fax came through. How on earth can it take that long? How could you not have gotten the message that I NEED these? Especially after my husband called and told you to speed your process up and overnight my prescriptions for me. It's been 5 months and I'm on my last infusion set.

I am not a swearing person. My parents are great people and taught me not to use such language. I generally don't. Today I am pissed. Today I would just love to cuss you out like I have never done before. Today I found out that you did not overnight my prescriptions, you sent them via UPS Ground, from Florida to Washington. What the Hell!? I'm not getting them until Friday!!! What part of "It's been 5 months of trying to get a prescription from a company we pay good money to so you damn well better overnight those to us" didn't you understand!?

I know you don't care, but I am Pissed. Now I have to use shots for 3 days sending me into 3 days of shitty blood sugars and by the time I get my new infusion sets I'll just be starting to get the control back on shots - but it doesn't compare to the control I have on my Insulin Pump.

Thank you SO much for condemning me to 3 bad days. I have plenty of friends who were more than willing to send me a couple extras to last me until my prescriptions came but you were supposed to overnight mine, so I declined. Now it still won't matter because I'll have my own by the time any extras are sent to me by any friends.

If I didn't have to use you to get my damn prescriptions because there is NO pharmacy within 281 miles that carries these prescriptions I would never use you again for the rest of my life.

"Thank You for Calling CVS Caremark, We appreciate your business"

Bite Me.

4 comments:

Jessi said...

I will gladly call and scream cuss words at them for you. GLADLY. I cannot even believe how idiotic and inconsiderate they have been. I hate that you now have to go through crazy blood sugars for days. It's just not cool. Effing idiots!!

MaryElizabeth said...

Oh wow! This is insane! I hope everything gets better from here! I still use shots, and I do not have any control. I dream of a pump! BUT, I'll definately keep in mind never to use CVS!
I feel ya on the eyerolling of our lovely friend, diabetes.
One day I hope to start a foundation to education employers and schools and the severity of diabetes. I wanna give scholarships too! Do you have any input on that?

Oh yea, last ? how long has it been since you were diagnosed?

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